01Who we are and this agreement
In short: by creating an account or using Fitlog, you agree to these terms and our Privacy policy.
These terms are an agreement between Fitlog ("Fitlog", "we", "us") and you. They cover the Fitlog web platform at fitlog.io, the Fitlog mobile apps, any branded app or website we run for you, and everything available through them (together, the "Services").
Our Privacy policy explains how we handle personal information and is part of these terms. If you use Fitlog on behalf of a business or team, you confirm you are allowed to accept these terms for it.
02Accounts and eligibility
In short: coaches must be 18 or older. Keep your login safe and your details accurate.
You must be at least 18 to open a coach or team account. Clients under 18 may use the client app only when their coach has the consent of a parent or guardian, and the coach is responsible for getting it.
Keep your account information accurate and your password private. Use two-factor authentication where available. You are responsible for activity under your account, and you must tell us right away at help@fitlog.ca if you suspect someone else has access.
03Coaches, teams and clients
In short: coaches and team owners run their own coaching business on Fitlog. Clients are invited by them.
- Coaches subscribe to Fitlog, invite clients and deliver programs, diets, protocols, check-ins and messages. You are responsible for finding and bringing your clients onto Fitlog, for all your interactions with them, and for any payment arrangements you make with them.
- Team owners control their organization. Each organization has one owner, who invites trainers, sets what each one can see and do, decides which clients belong to whom and manages the shared library. The owner is responsible for the organization's subscription and for all seats used. Deactivating a trainer or client frees their seat. Trainers on a team act under the owner's account and settings.
- Clients get access through their coach and use the client app at no charge from Fitlog. Anything a coach charges a client is strictly between them. If a client's coach stops using Fitlog or removes them, the client's access may end. Clients can still ask us to export or delete their own information.
Fitlog is a software tool. We do not employ coaches, and we do not certify, screen or verify their qualifications, credentials or experience. We are not part of any agreement between a coach and a client, and we are not responsible for a coach's conduct, advice or communication.
For client information you collect and manage in Fitlog, you are responsible for having a lawful basis to collect it and for telling your clients how you use it. We process it on your behalf, as described in our Privacy policy.
04Plans, billing and taxes
In short: paid plans are billed in advance, monthly or yearly, in US dollars, and renew automatically.
Current plans and prices are listed on our pricing page. Paid plans are charged in advance to your card on file, on the same day each month or year as your first payment. Prices are in US dollars and do not include taxes. You are responsible for all sales, value-added and other taxes, duties and currency conversion charges on your fees, other than taxes on our income.
Your plan renews automatically at the regular price in effect at renewal. Introductory or promotional prices apply to the first term only, unless the offer says otherwise. If a payment fails, we may downgrade your account to the free Starter plan or suspend it until the balance is paid. Overdue amounts accrue interest at 10% per year, or the highest rate allowed by law if lower, and you agree to pay our reasonable costs of collecting them, including legal fees.
If your plan has a client limit, you can upgrade at any time. Downgrading to a plan with a lower limit requires archiving clients first.
05Free Starter plan
In short: free forever for up to 3 clients, with limits on saved plans.
The Starter plan is free, with no end date and no card required. It includes up to 3 active clients and up to 10 saved diets, 10 workouts and 10 protocols. We may change, limit or end the free plan, or any trial or promotional offer, at any time and without liability to you.
06Cancellation and refunds
In short: cancel from Settings whenever you like. You keep access until the period ends. There are no refunds.
You can cancel at any time from Settings, Account. Your plan stays active until the end of the current billing period and then does not renew. All payments made to Fitlog are final and non-refundable. No refunds or credits are given for any reason, including partial periods, unused time, inactivity, upgrades or downgrades, forgetting to cancel before renewal, technical issues, or dissatisfaction with the Services or with results. If you have a question before you buy, ask us first at help@fitlog.ca.
07Price changes
In short: prices can change. A new price applies from your next renewal.
We may change our prices at any time. For existing accounts, a new price applies from your next renewal. If you do not agree, you can cancel before that renewal.
08Your content
In short: you own what you put in Fitlog. We use it only to run the Services.
Your content includes programs, diets, recipes, protocols, notes, messages, check-ins, progress photos, videos and logs ("Your content"). You keep all rights to it. You give us permission to store, copy, process and display Your content only as needed to provide, secure and improve the Services for you.
When you share content with your organization or with other coaches, those people can use it within Fitlog as your sharing settings allow. You confirm you have the right to upload Your content, including permission from clients for their photos and health information.
09Health, nutrition and protocols
In short: Fitlog is software, not a doctor. Coaches are responsible for what they recommend.
Fitlog does not provide medical advice, diagnosis or treatment, and using it does not create a doctor-patient relationship with us. Clients should talk to a physician before starting a new training, nutrition, supplement or medication plan, especially with a medical condition, pregnancy or injury.
Exercise, dieting and supplement use carry real risks, including injury, illness and in rare cases death. You take part in any activity at your own risk. Fitlog is not responsible for injuries, side effects, medical complications or health outcomes resulting from plans created by coaches or entered into the app, and does not guarantee any result.
Coaches are solely responsible for the programs, diets, supplements and protocols they assign, and for working within their qualifications and the law where they and their clients live. The protocols feature is a record-keeping tool. Fitlog does not recommend, sell or endorse any medication, peptide or compound, and you must not use Fitlog to prescribe or supply anything you are not licensed to.
10Food and exercise libraries
In short: nutrition values and exercise demos are a starting point. Check what matters.
Our food database combines public data sources, entries we add and foods created by coaches. We work to keep it accurate, but values can be wrong or incomplete. Check labels for anything critical to a client's plan, such as allergens. The same applies to exercise instructions and demo videos.
11Branded apps and websites
In short: your brand, your responsibility for what it says. We run the technology.
If you use a white label app or a website built with Website AI, you are responsible for your name, logo, copy, claims, testimonials and any domain you connect, and for having the rights to use them. Branded apps are published under the app store rules that apply, which can affect timing and approval. If your plan ends, your branded app and website stop working and your domain stays yours.
12AI features
In short: AI drafts, you decide. Review everything before you publish or send it.
Some features use AI to draft content, such as website copy, summaries or suggestions. Output can be wrong. You are responsible for reviewing it before it reaches a client or the public.
13Other services we connect to
In short: when you connect another service, its terms apply too.
Fitlog connects with services such as Stripe, Apple Health, Google Health Connect, wearables and partner stores like ATP Labs. Those services are run by other companies under their own terms and privacy policies. We are not responsible for them, and a partner discount or affiliate program is an agreement between you and that partner.
14Acceptable use
In short: use Fitlog to coach. Do not abuse it, your clients or other people.
You agree not to:
- harass anyone, or upload content that is unlawful, hateful, sexual, or that you do not have the rights to;
- send spam or contact people who have not agreed to hear from you;
- sell or promote illegal substances, or make false health claims;
- share an account between several coaches to avoid seat or client limits;
- scrape, copy or resell the Services, our libraries or other users' data;
- probe, overload or try to break our security, or reverse engineer our software.
We may remove content or limit an account that breaks these rules, and we cooperate with law enforcement when required.
15Data loss and account deletion
In short: Fitlog is not responsible for lost data. To delete your account, email us.
The Services may contain bugs, errors or interruptions, and a server failure or other event could cause some or all of the data in your account to be lost. To the extent the law allows, Fitlog is not responsible for any loss of data or content, however it happens.
To delete your account and its data, email help@fitlog.ca from the address on your account.
16Availability and changes to Fitlog
In short: we work to keep Fitlog running, and we keep improving it.
We aim to keep the Services available, but there may be maintenance or outages. We may add, change or remove features at any time.
17Our intellectual property
In short: Fitlog's software, design and brand are ours. Your account gives you the right to use them.
While you follow these terms, we give you a limited, non-exclusive, non-transferable right to use the Services to run your coaching business. The Fitlog software, design, libraries, name and logo remain our property. Feedback you send us may be used to improve Fitlog without any obligation to you.
18Disclaimers
In short: we provide Fitlog as it is. Results depend on you and your clients.
To the extent the law allows, the Services are provided "as is" and "as available", without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any training, body composition or business result.
19Limitation of liability
In short: our total liability is capped at what you paid us in the last 30 days, or $50.
To the extent the law allows, Fitlog is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill, or for injury arising from training, nutrition or protocol advice given through the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us in the 30 days before the claim, or $50, whichever is less.
Some places do not allow these limits, so they may not fully apply to you.
20Indemnity
In short: if a claim against us comes from how you coach or what you upload, you cover it.
You agree to defend and compensate Fitlog and its team for claims, losses and reasonable legal fees arising from your coaching services, Your content, your dealings with your clients, or your breach of these terms or the law.
21Suspension and termination
In short: you can leave anytime. We can close accounts that break these terms.
You can stop using Fitlog and cancel at any time. We may suspend or close your account if you seriously or repeatedly break these terms, fail to pay, or create risk or legal exposure for us or others. Sections that by their nature should continue, such as payment owed, disclaimers, limits of liability and indemnity, survive termination.
22Governing law and disputes
In short: talk to us first.
If something goes wrong, email help@fitlog.ca first so we can try to resolve it. These terms are governed by the laws that apply in Canada. Any claim relating to the Services or these terms must be brought within one year after it arises, or it is permanently barred.
23Changes to these terms
In short: we may update these terms. The date at the top shows the current version.
We may update these terms at any time by posting a new version on this page. If you keep using Fitlog after a new version is posted, it applies to you. It is your responsibility to review these terms from time to time. The French version of these terms is equally valid.
24Contact and general terms
Questions about these terms go to help@fitlog.ca. We send notices to the email on your account, so keep it current.
These terms and the Privacy policy are the full agreement between you and Fitlog about the Services. If any part is found unenforceable, the rest still applies. Not enforcing a term is not a waiver of it. You may not transfer this agreement without our consent. We may transfer it at any time, including as part of a merger, acquisition or sale of assets.
If you downloaded a Fitlog app from the Apple App Store or Google Play, this agreement is between you and Fitlog, not the store, and the store's own terms also apply to your use of the app.